Housecleaning
Five Things To Know Before You Hire A Cleaning Service In Birmingham
It’s true that every house is different and every customer is different. But for the most part, our office at Two Maids & A Mop of Birmingham hears the same questions over and over again. Here’s our top five most popular questions….
1. What are your rates? What do you charge?
The phrases change, but the premise is the same for everyone. Everyone’s first question deals with our rates. In most people’s minds, all housecleaners in Birmingham are created the same – the only difference is pricing. Cleaning services in Birmingham can provide an estimate for a home and the rates between the cleaning companies can vary by as much as 50% for the same exact home. Of course, pricing is very important and it’s a 100% necessary – but know that a cheap rate is easy to quote but a clean house is difficult to accomplish. On that note, know that we can’t answer this question without first asking you a series of questions, such as….
1. What is your home’s total square footage?
2. How many bedrooms/bathrooms do you have?
3. How often do you require our service?
4. What type of cleaning do you require?
5. Where do you live?
2. Will you be able to get the same two people each time?
Yet another question that isn’t so easy to answer. Every House Cleaning company answers this question differently. At Two Maids & A Mop of Birmingham, here’s how we answer the question.
It’s our goal to send the same people every time. It makes your life easier and it makes our life easier. Our system works like this. Two people are assigned to a route. Your home is also assigned to a route. As a result, you should get the same two people every time. The only reason that you won’t receive the same two people is because one of the two people isn’t at work. Which is exactly the problem. We can’t guarantee you that everyone will be at work every day. Stuff happens and people miss work. People also quit. And when they quit, we lose one of the two team members.
The good news is that we will show up. You don’t need to worry about that. We will show up. And you can bet that the two people who show up will care. They’ll care because your opinion determines their pay level.
3. Are you bonded, licensed, and insured?
The answer should be yes, yes & yes. But a simple YES is far from the final answer. How much protection does The Cleaning Company provide your family and home? What has to happen when a suspected theft occurs? What happens if your Maid is injured while cleaning your house? How can you know that your valuables are protected against breakage and damage?
Telling a customer that you are licensed, bonded & insured is simple. Make your next cleaning service prove to you that your home is protected against worst case scenario. Bonds, insurance policies & licenses are each documented by a single piece of paper. Ask for proof – don’t just allow your next maid service to say, “Yes, I am bonded, licensed and insured!”
4. Do you supply your own equipment and supplies?
Most individual Cleaning People don’t provide supplies and equipment. Most professional cleaning companies do provide everything – from the mops to the buckets. At two Maids & A Mop of Birmingham, we provide all necessary Cleaning Supplies and equipment.
5. Do you need to be home for us to clean your home?
At Two Maids & A Mop of Birmingham, the answer is NO. We only need you for three things. We need you to let us in your home. We need you to tell us what you want us to accomplish. And we need for you to critique our cleaning after we’re finished.
Entering your home can sometimes be accomplished without you. We do accept customer keys if you can’t be home when we arrive. We lock each safe in a fire proof safe and we also number designate each key to ensure your safety.
We can also talk to you before the cleaning to discuss your specific needs. Of course, talking directly to us at your home is a great benefit. But then again, you’re hiring us because you don’t have enough time in your day anyway.
About the Author
Ron Holt is the President & Founder of Two Maids & A Mop of Birmingham. The company provides residential cleaning services in Birmingham.
You can call him anytime Monday-Friday at (205) 940-2292. In addition, you can visit the company’s website at Two Maids & A Mop of Birmingham.
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July 31, 2010 1:54 am 
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