Start Your Own Cleaning Service
Customer Service…When do you draw the line?
Today, I had a gentleman come into the lobby and ask to where the coffee was… I told him and since I was cleaning; I went back to work on what I was doing… He then starts pounding on the kitchen door asking me “where the h— is the blank blank coffee?”
I then told him where it was and he said more curses and how stupid I was. At this point I turned on my NJ side 0-5 sec. in b—- mode and coped an attitude to him saying this is our Regular coffee take it or please leave… He then storms up to the front desk and start ring the bell… I walk down there only for him to curse at me more and tell me he should have more respect to men… I told him again where the coffee was as polite as I could… He did walk back to the coffee station but while there threw coffee supplies every where and took 3 cups of coffee with some more insults and curses…
So for all you Customer service or Front desk people, in this situation or your own, what is your limit?
I don’t expect customer service folks to put up with cursing or abusive behavior. This guys sounds like a security risk for a workplace violence incident (not to mention a chauvenist – “have more respect to men”? What, the women can get their own coffee?) He definitely sounds like he should be drinking decaf! 
Most businesses have a rule that they can refuse to provide service to anyone. In this case, it would have been appropriate for you to call security or someone in management and have him escorted from the premises. Doing this in a sweet and polite tone is especially galling.
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August 26, 2009 10:56 pm 
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